This policy explains how we (a trading name of ) ("we", "us", "our") collects and uses personal information when you visit our website, contact us or ask us to repair or collect your vehicle. We are committed to protecting your privacy and handling your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
We are an independent vehicle repair business specialising in Land Rover, Range Rover and Jaguar vehicles. We are the controller of the personal information described in this policy, which means we decide how and why it is used.
If you have any questions about this policy or your information, please contact us using the details above.
We do not intentionally collect special category data (such as health information). Please do not include such information in your messages.
Under UK GDPR we must have a lawful basis for each way we use personal information.
| Purpose | Information used | Lawful basis |
|---|---|---|
| Responding to your enquiry, calling you back and giving you a quote | Contact details, vehicle and problem details | Steps taken at your request before entering into a contract; and our legitimate interests in responding to enquiries |
| Arranging vehicle collection, diagnosis and repairs | Contact and address details, vehicle details, work details | Performance of a contract with you |
| Invoicing, accounting and record keeping | Customer, vehicle, invoice and payment records | Legal obligation (e.g. tax and accounting rules); performance of a contract |
| Handling warranty questions, complaints and legal claims | Records of enquiries and work carried out | Our legitimate interests in defending and resolving claims |
| Recording which advert or search brought an enquiry, and measuring advertising performance | Campaign data (UTM, click IDs), page address, enquiry outcome | Our legitimate interests in understanding which marketing works; consent where cookies are involved |
| Analytics and advertising cookies | Cookie identifiers, device and usage data | Your consent |
| Keeping the website secure and preventing spam | Technical data, form spam checks | Our legitimate interests in running a secure website |
Where we rely on legitimate interests, we have considered your interests and rights and believe they are not overridden. You can ask us for more information about this balancing test.
We will use your details to deal with your enquiry or job. We will not send you marketing emails or texts unless you have agreed to receive them, or you are an existing customer and we tell you about similar services with a simple way to opt out every time. You can opt out at any time by contacting us.
Cookies are small files stored on your device. When you first visit, we ask whether you accept non-essential cookies. Analytics and advertising cookies are only used if you click "Accept all". You can change your choice at any time using the Cookie settings link in the website footer, or by clearing cookies in your browser.
| Type | Provider | Purpose | Needs consent? |
|---|---|---|---|
| Strictly necessary | Us | Remembers your cookie choice (stored in your browser) and keeps campaign information for the current visit so it can be attached to your enquiry | No |
| Analytics | Google (Google Analytics via Google Tag Manager) | Counts visits and shows how people use the site so we can improve it | Yes |
| Advertising | Google Ads; Meta Platforms (Facebook / Instagram Pixel) | Measures whether our adverts lead to enquiries and helps us show relevant adverts | Yes |
| Embedded map | Google Maps | Shows our workshop location on the contact section of the home page. Google may set its own cookies when the map loads | Loads with the page |
For more about how Google and Meta use data, see How Google uses information from sites that use its services and the Meta Privacy Policy.
We do not sell your personal information. We share it only where necessary with:
Some of our providers (for example Google, Meta and our hosting or CRM provider) may process information outside the UK, including in the United States. Where this happens we make sure an appropriate safeguard is in place, such as UK adequacy regulations (including the UK Extension to the EU–US Data Privacy Framework), the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
| Information | How long |
|---|---|
| Enquiries that do not lead to a job | Up to 24 months after our last contact, then deleted |
| Customer, job and invoice records | 6 years after the end of the financial year in which the work was completed (tax, accounting and limitation periods) |
| Call recordings or messages (if any) | Up to 12 months, unless needed for a complaint or claim |
| Cookies | As set by each provider; your cookie choice is kept until you change it or clear your browser |
We may keep information for longer if it is needed for a complaint, legal claim or legal requirement.
We use appropriate technical and organisational measures to protect your information, including encrypted (HTTPS) connections, access restricted to staff who need it, and reputable service providers with their own security controls. No method of transmission over the internet is completely secure, but we work to protect your information and will act promptly if a problem occurs.
Under UK data protection law you have the right to:
To make a request, contact us using the details in section 1. You will not usually need to pay a fee. We may need to confirm your identity and will respond within one month (this can be extended in certain cases, and we will tell you if so).
If you have a concern, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint, telephone 0303 123 1113.
Our services are intended for adults. We do not knowingly collect information from children.
Our website may link to other websites (for example Google Maps or WhatsApp). Their privacy practices are their own responsibility, so please read their privacy policies.
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.